Frequently Asked Questions
Everything you need to know about shopping with Big Sky International.
What is your international shipping policy?
Big Sky International offers worldwide shipping with standard and expedited options. Delivery typically takes 5-10 business days depending on your global location and customs processing.
How can I return an item that doesn't fit?
We accept returns within 30 days of delivery. Items must be in their original condition with tags attached. Please use our online portal to generate a prepaid return shipping label.
Are your materials sustainably sourced?
Yes, we prioritize ethical manufacturing and use high-quality, sustainable fabrics including organic cotton and recycled polyester to ensure our fashion has a minimal environmental footprint.
How do I track my order once it has shipped?
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How do I find the right size for me?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.